Store Policies
What is Your Return Policy? We only accept exchanges for merchandise within 10 days of delivery. Lisa Jones does not provide cash or credit card refunds. All Items On Sale Are Final Sale And Can Not Be Returned Or Exchanged. Please follow these instructions to exchange merchandise: 1 - Any merchandise that you wish to exchange must be in its original package in new, unused and unworn condition. There also should be no wear and tear on the packaging. We cannot accept items that appear to have been used. This would include items that are tarnished because of exposure. Items that do not fit these criteria will be returned to the purchaser with no credit given. 2 - Make sure all merchandise being returned for exchange has its receipt; we will not be able to except any items for return without the original receipt. 3 - All exchanges must have an Exchange Confirmation Number (ECN). Email your request for an ECN to customerservice@lisajonesstyle.com within 10 days after receiving shipment. Once you receive your ECN you can ship the item. 4 - PLEASE NOTE: ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. Lisa Jones will not accept any responsibility for returned items that are either lost or stolen by Your shipping carrier. So For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product. We prefer it to be shipped back in the same box we shipped it to you and Securely sealed. 5 - Shipping and handling fees are not refundable. No refunds or reimbursements will be made towards the cost of shipping for exchanged merchandise back to us. Exchange at a Lisa Jones store location 1 - Make sure all merchandise brought in for exchange has its receipt; we will not be able to except any items for exchange without this receipt. 2 - Bring with you the invoice you received in your package. 3 - If items brought in within 10 days, in good condition and have gift receipt then you can exchange for an item or receive a store credit. Our Address for Exchanges: Lisa Jones 16 Witherspoon Street Princeton, NJ 08542
Go Back
|
